PoliciesThe quality homes and cabins managed by TVR are located in quiet, residential neighbourhoods. The property owners have made every effort to ensure your comfort. We ask that you respect the privately owned property you are staying in, and the quiet enjoyment of the adjoining property owners, many of whom are full-time residents of Tofino.
Mid season rates are in effect:
Remembrance Day Weekend: Nov. 10-13, 06
Christmas: Dec. 22 – 28, 2006
Spring Break: March 17 – 24, 2007
Easter Long Weekend: April 6 – 9, 2007
May Long Weekend: May 18 – 21, 2007
Thanksgiving Long Weekend: Oct. 5 – 8, 2007Remembrance Day Weekend: Nov. 9-12, 2007
Peak season rates are in effect:
New Year's: December 29 - January 1, 2007Reservation: at the time of reservation, a deposit of 50% of your accommodation cost and the full processing fee is charged. The balance of the deposit is due and payable 30 days prior to your arrival and will be charged to your credit card at that time unless otherwise instructed by you. If you book within 30 days of your arrival, the full cost of your stay is charged at the time of reservation.
Cancellation: There is a 30-day cancellation policy. If you cancel with 30 days notice or more, your deposit, less a $40 cancellation fee, will be refunded to you. If you cancel with less than 30 days notice, the entire cost of accommodation is forfeited.
A 60-day cancellation policy applies to the following properties between June 1 - September 30: Alaqua on the Beach, Brick House, Clayoquot Calm, Cloudbreak, Conifers, Casa Noga, Dream Cottage, Eagle View Vista, Jensen Bay Retreat/House, Steller's Jay Retreat, Osprey Beach House, Osprey Beach Suite, Tofino Chalet House, Tofino View House and Waves End.
Noise: In reference to the Tofino Noise Bylaw quite time is 10:00 pm through 8:00 am. If we receive a noise complaint from adjoining property owners and/or neighbouring guests arising from undue and excessive noise after 10:00 pm or before 8:00 am Tofino Vacation Rentals, Inc. (TVR) may at its option charge you a $150 noise fine. TVR has a zero tolerance for undue noise disturbances caused by guests outside of quite time. Please respect the quiet enjoyment of your neighbours.
Excessive Wear and Tear: You are responsible for any damage beyond normal wear and tear including carpet/floor stains, interior wall damage, appliance repairs arising from improper use, window and window covering damage, permanent linen stains, dry cleaning costs associated with stains, breakage, theft, and any other damage noted on your departure.
Lost Keys: You are required to return all sets of keys to the TVR office at check-out. There will be a $15 charge per set of lost keys.
Pets: Pets are permitted only at pet friendly designated accommodations as indicated on our website. Pets are required to be on leash pursuant to the Tofino Leash Bylaw at all times when on beaches, trails, roads, etc. Pets must not be left unattended at any time during your stay!
Excessive Cleaning: If additional housekeeping is required above and beyond the normal time allotted for this accommodation you will be charged at an hourly rate of $20 per person for each additional hour of housekeeping required. To avoid excessive cleaning fees please ensure that:
- the dishwasher is loaded and turned on
- any remaining dishes ar thoroughly washed, dried and put away
- your garbage is disposed of (each property has an info sheet advising guests where to dispose of their garbage)
Late Charges: Any late charges resulting from an unscheduled late check-out (after 11:00 am) charged to TVR from the cleaning companies TVR contracts with will be charged back to your credit card.
Smoking: All properties are non-smoking. A $100 fine will apply should you smoke inside the accommodation. You may smoke outside the accommodation but are responsible for picking up all cigarette butts.
Permitted Occupants: You were advised at the time of reservation as to the maximum number of occupants permitted at the accommodation. If you arrive with more that the permitted number of occupants, we reserve the right to cancel your reservation. In this regard the cost of your accommodation will not be refunded.
Hot Tub: If you are staying at an accommodation that has a hot tub, you will be provided with the Guide and Rules to Happy Hot Tubbing ('Guide and Rules'). You agree to abide by the Guide and Rules at all times. The hot tub is checked on your arrival day and your departure day, and it will be checked every 2nd day during your stay. If the hot tub is required to be drained during your stay or on your departure day due to misuse, or for any reason whereby TVR feels the cleanliness of the hot tub is not up to standard for its next check-in, you will be charged $100 which is the cost charged to TVR to drain, clean and refill the hot tub. Further, you are responsible for any damage to the hot tub including repair and/or damaged or missing parts due to misuse as set out in your Guide and Rules.
Lost & Found: TVR is not responsible for any personal items left behind on departure and will hold items for 2 weeks after departure. A minimum fee of $25 will be charged to your credit card if you wish to have the items mailed to you or the specified recipient.
Limitation of Liability: TVR acts as a rental agent only in respect of the accommodation described above. TVR will make every effort to ensure that the accommodation is provided as described for the time reserved, or to provide alternate equivalent accommodation. TVR cannot guarantee that the accommodation will be available as reserved, as there are matters beyond its control including loss of the accommodation by fire, flood, earthquake, or other damage, changes in ownership, changes in the law, or seizure or other loss of the accommodation property. Beyond a refund of all payments made, TVR assumes no responsibility or liability arising out of the accommodation not being available or suitable.
Payments can be made by Visa, MasterCard, Canadian Money Order, Certified Cheque or Cash. If paying by cash, a credit card number is required to secure your reservation and damage deposit. If paying by cash, please be sure to have exact amount of cash required as no money is kept on premise to provide change.
- Rates subject to change without notice
- 50% Deposit plus $15 Processing Fee required at time of booking
- 50% Balance due 30 days prior to arrival
- Payment by Visa, Mastercard, Cheque or Cash
- Pet fee of $10 per day per pet applies to pet friendly properties
- A rental contract will be mailed, emailed or faxed to you upon receipt of deposit/payment.
- Deposit refunded less $40 administration fee if cancellation occurs 30 days or more prior to check in
- Cancellation less than 30 days notice will forfeit your deposit. We will do our best to rebook the property. If successful, we will refund your deposit less $40.00
- Prices are subject to 7% G.S.T. where applicable and 10% Hotel Tax on all properties
- Peak season rates in effect during all
Canadian Holidays, Long Weekends and Spring Break - Damage deposit is required ($250-$500) This can be secured by cheque or credit card. This amount is not processed unless required, after check out
- Check-in time is 4:00 pm, check-out is at 11:00 am
- All properties are non smoking
Tofino Vacation Rentals Inc.
430 Campbell St. ,
PO Box 736,
Tofino, BC V0R 2Z0
Phone: 1-250-725-2779
Fax: 1-250-725-2794Toll Free 1-877-799-2779
Office Hours
October through March
Sunday - Friday
10:00am - 5:00pm
Closed Saturday
Licensed Travel agent for Accommodation
No. 28891
We are a member of these organisations: Better Business Bureau of Vancouver Island Tofino-Long Beach Chamber of Commerce Tourism Vancouver Island Ucluelet Chamber of Commerce Vacation Rental Managers Association
